This policy explains how personal information is handled through the Kilwhiss Group website. Kilwhiss Group Limited (company number SC886888), registered in Scotland, is responsible for this website. Our registered office is Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR. This is a correspondence address, not a location for customer visits. Contact us about privacy at hello@kilwhiss.group.
What we collect
If you contact us, we receive your name, email address, any phone number you provide, the service you select and the message you send. We may also receive information you send directly by email. Our hosting provider records technical details such as IP address, time and pages requested in access and error logs. The website loads Google tag and advertising services, which may receive information about your visit and use cookies or similar technology.
Why we use it
We use enquiry details to answer your questions, route them to the relevant Kilwhiss brand and discuss potential services. We use technical logs to operate and protect the website. We rely on our legitimate interests in responding to enquiries and securing the site; if a contract follows, we may also use information needed to take steps at your request or perform that contract. We may retain information where legal obligations apply. Google services are used to measure website activity and support advertising.
Who we share information with
Enquiries may be passed to the appropriate Kilwhiss brand so it can respond. Our hosting, email and security providers process information needed to run the site. Google provides website measurement and advertising services; see How Google uses information from sites or apps that use its services. We may disclose information if legally required. We do not treat a website enquiry as agreement to receive marketing email.
How long we keep it
Hosted access and error logs are retained for 30 days. We retain enquiries for as long as needed to respond and manage any resulting business relationship, then review or delete them according to applicable record-keeping duties. Customer contracts, finance records and backups may have separate retention schedules.
Cookies and similar technology
The website may use cookies required to operate or secure it. It also loads Google measurement and advertising scripts. These services can use cookies or similar identifiers; Google’s explanation is linked above. Browser settings can control some cookies. You can accept or refuse optional cookies in the banner and change or withdraw your choices in the cookie declaration below.
For advertising choices, we use Cookiebot’s integration with the IAB Transparency and Consent Framework to record and communicate your preferences. Google Advertising Products is the advertising partner configured for this site. You can review its purposes and choices under Ad Settings in the cookie banner, and change or withdraw your choice using the cookie declaration below.
Your rights
Depending on the circumstances, you may request access to your information, correction, deletion, restriction or portability, or object to processing. Email hello@kilwhiss.group to make a request. You can also complain to the Information Commissioner’s Office. We will update this policy if the website or the way we handle information changes.
Cookie declaration and choices
Review the cookies currently listed for this site below. You can change or withdraw your cookie choices here at any time.